technology
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Three kinds of work, three success criteria, and why confusing them is costly. Early in my career I worked at Bell Labs, where one could work on any intellectually challenging problem, whether or not it had immediate relevance to the mothership AT&T. Later I worked at startups where the pressure to sell and ship was…
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Where Does the Bridge Get Built? This is the third essay in the From Spark to System series. Part I: “Why the Real AI Revolution Hasn’t Happened Yet.” Part II: “The Bridge That Was Never Built.” The previous two posts in this series built a framework. The first argued that the AI revolution most people…
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The Bridge That Was Never Built. This is the second of three posts on innovation: what it actually is, how it differs from invention, and how technologies evolve through the construction of domains, translation into products, and the specific kind of leadership each phase requires. In my previous post I argued that the AI revolution…
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Why the Real AI Revolution Hasn’t Happened Yet. This is the first of three posts on innovation: what it actually is, how it differs from invention, and how technologies evolve through the construction of domains, translation into products, and the specific kind of leadership each phase requires. The thing everyone is calling the AI revolution,…
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Over the years, I’ve come to see that useful AI needs more than accurate execution. It needs the ability to engage with humans over time, cope with uncertainty, and build shared understanding. This post reflects on why balancing transactional reliability with relational intelligence matters.
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I started this blog about 12 years ago, just after publishing my first book The Voice in the Machine (I will publish a second book, AI Assistant, in 2021). The initial idea of this blog was to have a venue for my musings and ruminations on conversational AI. However I haven’t posted anything for a…
THE VOICE IN THE MACHINE 