Generative AI
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Over the years, I’ve come to see that useful AI needs more than accurate execution. It needs the ability to engage with humans over time, cope with uncertainty, and build shared understanding. This post reflects on why balancing transactional reliability with relational intelligence matters.
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I started this blog about 12 years ago, just after publishing my first book The Voice in the Machine (I will publish a second book, AI Assistant, in 2021). The initial idea of this blog was to have a venue for my musings and ruminations on conversational AI. However I haven’t posted anything for a
THE VOICE IN THE MACHINE 